Shipping & Returns
When will I get my order?
- Digital products (including digital stamps and digital class kits) will be available for immediate download after purchase.
- Physical class kits (available to US shipping locations only) will be mailed out ~10 days prior to the live Zoom workshop. (Any class workshop orders placed after that time will require the purchase of a digital download kit instead.)
- Other physical products will be sent as soon as production is complete.
Each product is made to order, so please allow 3-7 days for production and an additional 3-20 days for shipping (depending on your location). Rough shipping estimates are below:
- USA: 3-5 business days*
- Canada: 5-10 business days*
- World: 10-20 business days*
* Fulfillment and shipping times may be longer than usual due to COVID. There are delays in supply chain including distributors and shipping carriers that make it difficult to estimate exact delivery dates. An estimated delivery date will be shown during checkout.
Will I be charged customs for my order?
- International shipments may incur customs fees. This fee is not in our control and is assessed by your local customs office. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email to ensure you entered the correct address. If the address was incorrect, we’d be happy to send a replacement order to the correct address, however it will be at your own cost.
- If the shipping address was correct, check that your package was not left with a neighbor or your local post office and get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done.
How do I track my order?
- Once your order is processed, you will receive an email notification with your shipment tracking number. If you have any questions about your tracking or shipment, drop us a line at email@example.com
I received a wrong/damaged product, what should I do?
What is your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Do you offer refunds?
Do you offer exchanges?
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If ordering apparel and you’re unsure which size would fit better, check out our sizing charts that are available on each product page. Just click the “Size Guide” link to view a pop-up window with the sizing info. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll discuss next steps to get the issue resolved.